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Privacy Policy

Real Adventure India is an online market place for Adventure tours in India. Our vision is to connect travellers from various parts of the world to the sellers and travel agents who offer quality Adventure itineraries and travel services in India. We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Before submitting your personal information to our Website, Android App please read this Policy carefully to learn about our privacy practices.

Privacy policy – Real Adventure India (formerly Real Adventure)

Please read this Privacy Policy very carefully. This contains important information about privacy of your information and data with respect to use of Real Adventure application and services connected with it. This Privacy Policy sets out the manner in which Real Adventure, having its place of business at Regd. Office: Real Adventure, Near Primary School, Kachari Ward, Tharadhunga Rd, Lohaghat Range, Lohaghat, Uttarakhand 262524 (hereinafter referred to as Real Adventure, We, Us), collects, uses, maintains and discloses information collected from the users of mobile or desktop application and/or services connected with it (hereinafter referred to as You, Your, User). This Privacy Policy applies to the Real Adventure mobile or desktop application software/ technology (hereinafter referred to as App), and services offered by Real Adventure in connection with the App (hereinafter referred to as “Services”). By downloading, installing or using or by registering Your profile with the App and/or by using Services offered in connection with the App, You are consenting to the use, collection, transfer, storage, disclosure and other uses of Your information in the manner set out in this Privacy policy.

This Privacy Policy does not apply to the practises of third parties that Real Adventure does not own, control, or manage including but not limited to any third party websites, services, applications, or businesses (Third Party Services). Real Adventure does not take responsibility for the content or privacy policies of those Third Party Services. Real Adventure encourages You to carefully review the privacy policies of all Third Party Services You access through the App.

If You do not agree to any of the provisions of this Privacy Policy, You may not download, install and/or use the App and/or Services. Real Adventure may revise, alter, add, amend or modify this Privacy Policy at any time by updating this page. By updating, downloading, installing and/or continuing to access/use this App, You agree to be bound by any such alteration, amendment, addition or modification.

  1. Privacy of Users
  • Real Adventure takes privacy of its users seriously and exercises best efforts to protect their private data/information. Real Adventure endeavours to provide a secure and reliable environment for using its App and Services. Any private information collected by Real Adventure from You will be used only in accordance with this privacy policy and the terms and conditions provided hereunder.
  • This privacy policy sets out what information Real Adventure collects from Users, how that information may be used, how the information will be protected, and what choices you have as a User. You are advised to read the policy carefully and provide your consent only if you agree with the terms of the policy.
  1. What information may be collected by Real Adventure
  • Real Adventure may collect information from Users at various stages from downloading of the App by the Users to submission of content by the Users or while the User is accessing/using Services. The information collected may be personally identifiable information or other information. You may choose to not provide the information if you do not wish to use the App and/or Services.
  • 1. Personally Identifiable Information: Real Adventure may collect personal information that identifies you in a variety of ways, including, but not limited to the information submitted during download, installation and/or use/access of the App or in connection with access/use of Services or features offered through the App or in connection with the App. Personally identifiable Information collected may include Your name, image, mailing address, email address, phone number and demographic information such as gender, nationality, postcode and other personal information including but not limited to date, time or place of birth, location, interests, preferences, likes and dislikes, and usage information. Real Adventure collects Personally Identifiable Information only if you voluntarily submit such information to us or provide access to such information by connecting to social networking sites through the App or Services (for example when you use the facilities or Services connected with the App or engage in certain App related activities including but not limited to becoming a member or signing up for an account or linking an account through a social network including, but not limited to Facebook, Twitter, Google Plus, and/or LinkedIn). Real Adventure may also collect personally identifiable information You may provide when corresponding with us by e-mail or phone, or to access/use any other interactive/non-interactive features of the App and/or Services. You can always refuse to supply personally identifiable information, except that it may prevent You from using the App, and/or certain features of the App and Services.
  • 2. Non-personal Information: Real Adventure may collect Your non-personal information whenever You use, access or interact with the App and/or use Services. Non-personal information may include the mobile or computers name, version, the type of device used, users’ operating system and version, the unique ID of the mobile device, third party apps or websites or services that referred You to this App, language preferences, location information, IP address, technical information, information about third party apps including without limitation package name (which is same as the package id on play store), package version, installation and/or uninstallation event/ information and other similar information about the User.

You may not download, install and/or use the App if you do not wish to provide or share personally identifiable and/or other information with Real Adventure. By providing personal and other information/data to Real Adventure, you are agreeing to permit/allow Real Adventure to use the said information as provided in this privacy policy.

  1. How Real Adventure uses the collected information
  • 1. Real Adventure may collect and use Your personal information and other information for business and/or non-commercial purposes. Real Adventure may use the information for the following purposes:

Your email address and password may be used to identify you while logging into the App. Real Adventure may use your personal information to control your access to the App as well as use of the App and Services, to communicate with you, customize your experience of using the App and and/or the content of any email newsletter or other material that Real Adventure may send from time to time, and provide information that may be useful or interesting based on the content and personally identifiable information. Your email address may be used to send user information, administrative information, changes in account settings and any changes to the App/Services or updates on new policies of Real Adventure. Apart from this if you choose to opt-in to our mailing list, you will receive periodic emails that may relate to company news, related product or service information, etc. Your email address may also be used for responding to any of the inquiries, questions, and/or any other requests made by You. If at any time You want to unsubscribe from receiving future emails, Real Adventure has included detailed unsubscribe instructions at the bottom of each email, or you may contact Real Adventure via the App.

Real Adventure may further use the collected information to analyse the use of the App and/or Services, and the people visiting and using the App, for the purpose of improving the features of the App. Real Adventure may use your Information to analyse your use of the App for providing you customized content, advertisements and features. Information provided by you help Real Adventure in responding to Your customer service requests and support needs more efficiently.

Real Adventure may use information in the aggregate to understand how users, as a group are using the App and/or Services. Real Adventure may use the personal information provided by the User to prevent or take action against activities that are, or may be, in breach of the Real Adventure User Agreement, Terms and Conditions and any applicable laws.

Real Adventure may use your non-personal information like information regarding third party apps, including without limitation, package name (which is same as the package id on play store), package version, installation and/or uninstallation event/ information for personalizing contents and Services based on your interests. Real Adventure may also use your non-personal information for promoting content with respect to, or from other applications installed or used by You or for creating customized sharing options for you.

Real Adventure may use your Information to analyse your use of the App and Services and the people visiting and using the App and Services for improving the features of the App and Services. While accessing, using or installing the App and/or Services, your Information may also be accessible to third parties whose SDKs (Software Development Kits) are included in the App. Such SDKs may include, but not be limited to Google ads, Google App Indexing, Google Support Library, Google Design Library, Google authentication for login, Mobvista (Ads), Appnext Native (Ads), Appnext Interstitial (Ads), Facebook Audience Network (Ads), vmax (Ads), Mastadview (mraid), Glide for graphics, Branch IO for deeplink support, Baidu (Ads), Taboola (Ads), Firebase for deeplink support, IMA (Ads), Appnext Actions (Ads), Picasso for image handling, RxJava, Retrofit and Dagger for code efficiency, OkHttp for network efficiency, Otto event bus, Disklrucache for memory optimizations, Facebook connection class for network quality assessment, Facebook sdk for login, and sql lite asset helper for performance optimization. These SDKs may use Your information for generic analytical, and other purposes.

Real Adventure may also use Your Information for market research purposes and may share your Information with its affiliated businesses that it controls. Real Adventure may also use Your information for targeted advertising, targeted content delivery, and other business purposes unless You specifically opt out of such uses.

Real Adventure may use your personally identifiable and/or other information you submit while accessing/using the App and Services, providing feedback, making/submitting comments, providing inputs and/or interacting on the App and Services for improving User experience on the App and in connection with Services, to provide targeted content, advertising and Services, and for other business and/or non-commercial purposes.

  1. How Real Adventure protects User information
  • 1. Real Adventure does not sell, trade, or rent Your personally identifiable information collected by Real Adventure to third parties except as provided in this Policy. Real Adventure may share generic aggregated demographic information not linked to any personally identifiable information, regarding visitors and users with Real Adventure’s business partners, contractors, trusted affiliates and advertisers.
  • 2. At times, Real Adventure may be required by law or litigation to disclose personal information about the users. Real Adventure may also disclose information about the users if Real Adventure determines that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary.
  • 3. Real Adventure reserves the right to transfer Personal Information of users to another party as a result of business partnership, contractual engagement, merger, acquisition, or sale of all or a portion of Real Adventure’s assets to another party, and under such a circumstance, the provisions of this privacy policy will continue to apply unless You are notified otherwise.an
  1. Sharing User Information
  • 1. Real Adventure does not sell, trade, or rent Your personally identifiable information collected by Real Adventure to third parties except as provided in this Policy. Real Adventure may share generic aggregated demographic information not linked to any personally identifiable information, regarding visitors and users with Real Adventure’s business partners, contractors, trusted affiliates and advertisers.
  • 2. At times, Real Adventure may be required by law or litigation to disclose personal information about the users. Real Adventure may also disclose information about the users if Real Adventure determines that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary.
  • 3. Real Adventure reserves the right to transfer Personal Information of users to another party as a result of business partnership, contractual engagement, merger, acquisition, or sale of all or a portion of Real Adventure’s assets to another party, and under such a circumstance, the provisions of this privacy policy will continue to apply unless You are notified otherwise.an
  1. Cookies
  • 1. Whenever you access the App and/or Services Real Adventure may place cookies on your hard drive for record-keeping purposes to enhance your experience or sometimes to personalize your experience. Cookies are small text files that are placed on your computer’s hard drive by the App you visit. Cookies help Real Adventure to identify information relating to your activities and to retain information relating to your preferences and history on the App.

6.2. Real Adventure and/or its service providers may use advertising cookies to deliver ads that are more relevant to you and your interests unless you opt out of such advertisements.

6.3. You may choose to disable cookies by turning off cookie feature on the web browser. However, by disabling this feature, some parts of the App may not function properly. This may prevent You from taking full advantage of the App and Services.

  1. Combining Information
  • Real Adventure may combine Your personal and other information across the App and Services in order to provide offers, promotions and information that is most relevant to your interests, likes and/or preferences. Real Adventure may also combine information you share with Real Adventure on the App and with respect to Services with information You have provided to third parties, who have been authorized by You to share the information with us, for providing content, advertising, promotions, and offers, and for improving User experience on the App and Services. Real Adventure may share Your information with third parties, who have your information, and who are authorized to combine information.
  1. How long will the data be retained
  • Real Adventure will keep personal information of Users for only as long as is necessary for the purpose for which it was collected. At the end of that retention period, Real Adventure may either delete the information, or anonymize it or pseudonymize it.

 

In General

We receive and store any information you enter on our Web site or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and e-mail addresses, user name and password. We may also request information about your travel plans, style, and preferences, including meal requests,various adventures. You can choose not to provide information to us, but in general some information about you is required in order for you to enjoy the benefits of being a registered member. For example, only registered members are able to post travel reviews, participate in discussion forums, e-mail Real Adventure content to themselves and others. In addition, some information is also required in order for you to ask us a question or initiate other transactions on our site.

Automatic Collection of Information

We automatically collect some information about your computer when you visit Real Adventure India For example, we will collect session data, including your IP address, Web browser software, and referring Web site. We also may collect information about your online activity, such as content viewed and pages visited. One of our goals in collecting this automatic information is to help us understand the interests of our users and customize your user experience.

Cookies and Other Web Technologies

Cookies are small data text files and can be stored on your computer’s hard drive (if your Web browser permits). Real Adventure and its affiliated websites use cookies for the following general purposes:

To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit. We also may record your password in a cookie, if you checked the box entitled “Keep me signed in on this computer unless I sign out.” Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. To help us customize the content, website experience, and advertisements provided to you on our websites and on other websites across the Internet. For example, when you access a web page, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. See Display of Advertising/Your Choices for more information about our online advertising practices and your choices.

Call Recording and Monitoring

Please be aware that calls to and from Real Adventure may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff. We will retain the call recordings for as long as reasonably necessary to perform such activities and then delete them. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

How we use your information?

Real Adventure uses the information for the following general purposes: for registration and to manage your account, including to facilitate your access to and use of our site; to communicate with you in general, including to provide information about Real Adventure and invitations from the Real Adventure community; to enable us to publish your reviews, forum posts, and other content to the Real Adventure community; to respond to your questions and comments; to measure interest in and improve our products, services, and Web site; to notify you about special offers and products or services available from us or our partners that may be of interest to you; to otherwise customize your experience with Real Adventure to solicit information from you, including through surveys; to resolve disputes or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Email Communications?

We want to make it easy for you to take advantage of Adventure-related opportunities on our website. One way we do this is by sending you email messages that contain information about your apparent Adventure-related interests. For example, if you search for Adventure in Uttarakhand on our website, we may send you an email message about Auli or other destinations. We believe these email messages will provide you with useful information about Adventure-related special offers available through our site. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send. Please review “Your choices with respect to the collection and use of your information” below to exercise your rights regarding email communications.

With whom we share your information?

Real Adventure may share your information with the following entities: Third-party vendors who provide services or functions on our behalf, including business analytic, customer service, marketing,, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

Business partners with whom we may offer products or services in conjunction. You can tell when a third party is involved in a product or service you have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal information, with those partners.

In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. When we believe it is necessary to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Real Adventure, our customers, or others; and in connection with our Terms of Service and other agreements. If you choose to create a profile on Real Adventure, certain information in your profile will be publicly viewable and identifiable by clicking your screen name. You will have the ability to view your profile as members of the public will see it. Additionally, if you choose to participate in our member-to-member communications programs (e.g. traveller networks and private messaging), other Real Adventure members may contact you by using Real Adventure as an intermediary; however, Real Adventure will not share your email address with any other members nor display it any public manner.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Web site receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How you can access your information?

We endeavor to ensure that your information is relevant to its intended use, accurate, and complete. You can access and update your contact information by visiting your profile page on the Real Adventure Web site. You can close your Real Adventure account by contacting us at the email address listed below. We will send you an e-mail to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account in our archives, including for analytical purposes as well as for record keeping integrity.

If you do not hold an account with us, or wish to contact us in relation to any personal information that is not displayed in your account, you may ask us to access, delete and modify the information that we hold about you by emailing us at the email address listed below.

Your choices with respect to the collection and use of your information As discussed above, you can choose not to provide us with any information, although it may beneeded to take advantage of certain features offered on Real Adventure.

You also can add or update information and close your account as described above. When you register as a member on realadventureindia.com, you will be given a choice as to whether you want to receive email messages from Real Adventure As a registered Real Adventure member, you can modify your choices at any time through the Email Settings of your profile page.

Whether registered as an Real Adventure member or not, you also will be given the opportunity to unsubscribe from promotional messages in any such e-mail we send. Please note that we reserve the right to send you other communications, including service announcements and administrative messages relating either to your Real Adventure account, without offering you the opportunity to opt out of receiving them.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from Real Adventure, you will not be able to access portions of our site.

How we protect your information?

We want you to feel confident about using Real Adventure, and we are committed to protecting the information we collect. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Children’s privacy

Real Adventure is a general audience site and does not offer services directed to children. Though some services or itineraries may include children but it will be shown to you before you opt for a particular itinerary that children’s are allowed or not for that itinerary.

External links

If any part of the Real Adventure Web site links you to other Web sites, those external Web sites do not operate under this Privacy Policy. We recommend that you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

Real Adventure may update this Privacy Policy in the future. We will notify our members about material changes to this Privacy Policy by either sending a notice to the e-mail address you provided to us or by placing a prominent notice on our Web site.

How to stop use of personal information for direct marketing purposes

  • Real Adventure values Your preferences, and provides you options to stop direct marketing communications from us. You may stop direct marketing communications from us by doing any of the following:

Click ‘unsubscribe’ or ‘opt out’ from email communications from a particular division, service, or team;

login into your account and change your privacy preferences; and/or Write to us to Real Adventure’s address provided here under.

How you can contact us

If you have questions about this Privacy Policy, please contact us at:

General Support

Regd. Office: Real Adventure,

Near Primary School, Kachari Ward,

Tharadhunga Rd, Lohaghat Range, Lohaghat, Uttarakhand 262524